Due to the nature of products being sold for safety and hygiene purposes, all sales are final. We appreciate all feedback as we are always working towards ways to improve our business and aim to provide 100% satisfaction. We ask that you reach out to us if you have any issues or concerns and give us the opportunity to resolve these matters.If you have any problems or concerns with your order, please contact us at info@handlewithcarebeauty.com and we will be happy to assist you.